Southern Cross Medical re-Accredited

In April 2022 Southern Cross Medical Centre was re-accredited with AGPAL.

This general practice is AGPAL accredited–what does this mean?

Being accredited means that our general practice is committed to a comprehensive program which involves:

• Engaging our whole practice team to review our practice’s systems and processes

• Opening our practice doors to allow a team of independent surveyors to assess how our practice operates

• Assessment of our practice, and achievement of the nationally recognised Royal Australian College of General Practitioners(RACGP)Standards for general practices, that focus on healthcare quality and patient safety.

As a member of the community you may be surprised to learn that general practice accreditation is a voluntary process–which means not all practices undergo an independent on-site assessment on a regular basis.

Achievement of AGPAL accreditation reassures you that our doctors and practice team are committed to providing you with high quality health care in a safe environment. Next time you visit our practice be sure to look out for the AGPAL Accredited General Practice Symbol(below) or our accreditation certificate. Our practice team is proud of this achievement and as part of this process we continuously strive to make quality improvements to better your patient experience

Australian General Practice Accreditation Limited (AGPAL) is a not-for-profit independent provider of general practice accreditation in Australia. To learn more about the benefits of accreditation to you, your family and the Australian community – visit

Telehealth for private patients will be billed at full price from 1st April 22


Telehealth appointments for children under the age of 16 will be bulk billed at all times and HCC/pension card holders will be bulk billed for telehealth appointments before 6.00 pm Monday to Friday.

Dr Ann Royston is retiring.

Dear Patients,

It is with some sadness that I am advising you of my intention to retire from general practice on the 29th of March 2022.

After almost 40 years working as a general practitioner, I now want to spend more time with my family – especially my 3 young grandchildren. I also plan to travel (limited to Australia for now in these COVID times), and pursue my interest in photography. I might even take up golf!

I have really enjoyed working at Fountain Gate Medical Centre for many years. It has been an honour and a privilege to be caring for you all over this time.

I highly recommend that you attend any of the caring and competent doctors at Fountain Gate Medical Centre for your continuing care. If you choose to transfer your care to another medical practice, your medical records can be forwarded upon request.

I wish you good health and happiness in the coming years.

Yours sincerely,

Dr Ann Royston

COVID vaccinations now only available for people 60 years and older

The Government has provided updated guidance about the AstraZeneca COVID vaccine – now it is only recommended for people 60 years of age and over. So now our COVID vaccine appointments are only for people 60 years and older.
We have notified people 50 to 59 that had COVID vaccine appointments that we now cannot give them the vaccine. Sorry for any inconvenience this may have caused.

COVID vaccinations available for people 50 and older

For people fifty and over we have appointments available for free COVID-19 vaccinations. Make an appointment online at…/southern-cross-medical… or call 9799 2233.

Corona Virus (COVID-19)

If you have returned from overseas within the last month and have fever, a cough, sore throat, tiredness and shortness of breath please call Southern Cross Medical Centre to discuss your options. Please do not come to the clinic unless advised to do so.

Measles – mumps – rubella (MMR) 2nd dose vaccine free for eligible patients

Call Southern Cross Medical Centre to make an appointment for a free MMR vaccine- 9799 2233.

The Victorian Government has funded a measles-containing vaccine program that is available for all adults born during or since 1966 and aged from 20 years without evidence of two documented  doses of valid MMR vaccine or without serological evidence of immunity.

In 2019 there have now been 36 cases of confirmed measles notified in Victoria. Almost all cases are in people who are not fully immunised against measles, who have either travelled overseas or been in contact with travellers from overseas in Victoria. Many cases are people born since 1966 who believed they were fully immunised but who had not had two doses of MMR vaccine.

2019 – Flu vaccine now available for all patients over 6 months old

Flu vaccine available now – call to make an appointment.

The consult will be bulk billed if you are only seen for the flu vaccine.

If you are not eligible for a free government funded vaccine there will be charge of $10.

People eligible for a free influenza vaccine:

· All children aged six months to less than five years – Victorian government funded
· All Aboriginal and Torres Strait Islander people aged from six months
· All adults aged ≥65 years
· All people aged ≥six months who have certain medical conditions which increase the risk of influenza disease complications; for example, severe asthma, lung or heart disease, low immunity or diabetes
· Pregnant women (during any stage of pregnancy).

2018 Christmas Period opening hours